Every Feature Your
Business Needs
ViViDlyPro packs 12 enterprise-grade features into one simple platform — built specifically for small and mid-size businesses in India.
Smart AI Chatbot Engine
Our advanced AI understands context, tone, and intent — just like a real human agent. It handles complex multi-turn conversations, remembers what customers said earlier in the chat, and always responds in a helpful and natural way. No more rigid scripted replies.
- Context-aware multi-turn conversations
- Natural language understanding
- Adapts tone to your brand
- Auto-learns from your documents
- Escalates when not confident
WhatsApp Business API
Official Meta-approved integration. Connect your WhatsApp Business number using either the Cloud API or On-Premise setup. Supports template messages, interactive buttons, media sharing (images, PDFs, videos), and read receipts — the full WhatsApp experience.
- Official Meta Cloud API
- Template messages & quick replies
- Media: images, PDFs, videos
- Interactive list & button messages
- Delivery & read receipt tracking
Instagram DM Automation
Automatically reply to Instagram Direct Messages, story mentions, and post comments. Perfect for retail, fashion, food, and any business that gets customer queries via Instagram. Build stronger relationships without spending hours replying manually.
- Instagram DM auto-replies
- Story mention responses
- Comment management
- Product enquiry handling
- Lead capture from DMs
Knowledge Base Builder
Create a comprehensive knowledge base for your AI. Add FAQs manually, upload PDF documents, paste plain text, or organize knowledge into structured topics. Your AI reads and learns everything — the more you add, the smarter it gets.
- Manual FAQ entry
- PDF & document upload
- Topic categorization
- Version history
- Bulk import support
Website Content Scraper
Automatically import knowledge from your website. Just enter your website URL and our scraper will crawl all your pages, extract relevant content, and feed it directly into your AI's knowledge base. Schedule regular scrapes so your AI stays updated with any website changes.
- Full website URL crawling
- Automatic content extraction
- Scheduled auto-refresh
- Selective page inclusion
- Duplicate detection & cleanup
Multi-Language Support
Serve customers in their native language without any extra setup. Our AI automatically detects the language a customer is using (Hindi, English, Tamil, Telugu, Marathi, Bengali, and 32+ more) and responds in the same language. One bot, unlimited languages.
- 38+ languages supported
- Auto language detection
- No manual translation needed
- Hindi, Tamil, Telugu, Bengali & more
- Regional script support
Advanced Analytics Dashboard
Real-time and historical analytics give you complete visibility into how your chatbot is performing. Track message volumes, response rates, conversation lengths, customer satisfaction scores (CSAT), topic distribution, and peak hours — all in one beautiful dashboard.
- Real-time message tracking
- Customer satisfaction (CSAT) scores
- Topic distribution reports
- Peak hour analysis
- Weekly/monthly trend reports
Team Management & Roles
Invite team members to your ViViDlyPro workspace and assign them specific roles. Admins get full control, Agents handle live conversations, and Viewers can see reports. Perfect for businesses with customer support teams, agencies, or franchises.
- Admin / Agent / Viewer roles
- Invite by email
- Role-based access control
- Activity logs per user
- Bulk team CSV import
Smart Human Handoff
When a customer asks something the AI isn't sure about, or when they explicitly ask for a human, the conversation is automatically routed to your support team. Your agents get a notification and can pick up the conversation right where the bot left off — no context lost.
- Confidence-based escalation
- Explicit human request detection
- Agent notification system
- Full conversation context passed
- Easy re-assign between agents
Bank-Grade Security
Your data and your customers' data is treated with the highest level of security. API keys are stored in an encrypted vault (AES-256). All data in transit uses TLS 1.3. We're GDPR-compliant, support data export, and honor customer deletion requests within 48 hours.
- AES-256 encrypted API vault
- TLS 1.3 for all data in transit
- GDPR-compliant data handling
- Data export on request
- Customer deletion within 48 hrs
Subscription & Billing
Manage your subscription easily from the portal — upgrade, downgrade, or cancel anytime. Payments are processed securely via Razorpay (India's #1 payment gateway). All invoices are generated automatically and your billing history is always available.
- Razorpay-powered secure payments
- UPI, cards, net banking accepted
- Auto-generated GST invoices
- One-click plan upgrades
- Cancel anytime, no lock-in
Webhooks & REST API
Integrate ViViDlyPro with your existing tools — CRM, ERP, ticketing system, or custom applications. Our webhook system fires real-time events on every message, conversation start, and human handoff. Full REST API lets you build deeper integrations.
- Real-time event webhooks
- REST API with full documentation
- Authentication via API keys
- Event types: message, handoff, close
- Customizable payload format
Why ViViDlyPro for Your SMB?
Compare with hiring more staff or building from scratch
| Feature | ViViDlyPro | Hiring Staff | Custom Dev |
|---|---|---|---|
| 24/7 Availability | ✅ Always on | ❌ Shifts only | ✅ With servers |
| Setup Time | ✅ Under 1 hour | ❌ Weeks of training | ❌ Months of dev |
| Cost per Month | ✅ From ₹999 | ❌ ₹15,000+/person | ❌ ₹1 Lakh+ |
| Multi-Language | ✅ 38+ languages | ❌ Limited to staff skills | ⚠️ Extra dev cost |
| Scale to 10,000 messages | ✅ Automatic | ❌ Need more staff | ⚠️ Extra server cost |
| WhatsApp + Instagram | ✅ Both included | ❌ Separate staff | ❌ Separate systems |
Start Using These Features Today — Free
No credit card required. Live in under 1 hour. Cancel anytime.