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22+ detailed guides covering everything from first-time setup to advanced integrations.

Browse by category below, or use Ctrl+F to search this page…
🚀Basics(2)💬WhatsApp(1)📸Instagram(1)🧠Knowledge Base(2)🤖Bot Setup(2)📊Analytics(1)💬Conversations(1)💳Billing(2)👥Team(1)🔒Security(1)🔑Developer(3)⚙️Features(1)👤Account(2)🙋Support(1)⚖️Legal(1)
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Basics

2 articles
🚀

Getting Started with ViViDlyPro

Complete first-time setup guide — account creation, dashboard tour, and making your first bot reply.

5 min read
🗺️

Portal Tour — Dashboard Overview

A complete walkthrough of every section of the ViViDlyPro portal dashboard.

5 min read
💬

WhatsApp

1 article
💬

WhatsApp Business API Setup

Step-by-step guide to connecting your WhatsApp Business number to ViViDlyPro via Meta's official API.

10 min read
📸

Instagram

1 article
📸

Instagram DM Integration Guide

Connect your Instagram Business profile to automate Instagram Direct Message replies.

8 min read
🧠

Knowledge Base

2 articles
🧠

Building Your Knowledge Base

Learn how to create, organise, and maintain the information your chatbot uses to answer customer questions.

7 min read
🌐

Importing Content via Website Scraping

Automatically populate your Knowledge Base by scraping your business website or FAQ page.

5 min read
🤖

Bot Setup

2 articles
🤖

Configuring Your Bot's Behaviour

Customise your bot's name, greeting, tone, language, response delay, and conversation flow.

6 min read
🤝

Support Escalation & Human Handoff

Configure when and how conversations are transferred from the bot to a human agent.

5 min read
📊

Analytics

1 article
📊

Understanding Analytics & Reports

Read your dashboard metrics, export reports, and use data to improve your bot.

5 min read
💬

Conversations

1 article
💬

Viewing & Managing Conversations

Browse conversation history, take over chats manually, and use conversation filters.

5 min read
💳

Billing

2 articles
💳

Billing & Subscription Guide

Understand your plan, billing cycles, invoices, and how to upgrade or cancel.

6 min read
🎟️

Using Coupon Codes & Discounts

How to apply coupon codes, referral discounts, and promotional offers to your subscription.

3 min read
👥

Team

1 article
👥

Managing Team Members

Invite colleagues, assign roles, and control who can view or edit your bot setup.

4 min read
🔒

Security

1 article
🔒

Security & Data Privacy

How ViViDlyPro protects your business data and your customers' information.

6 min read
🔑

Developer

3 articles
🔑

API Keys & Developer Access

Generate API keys, understand rate limits, and integrate ViViDlyPro with other apps.

5 min read
🔗

Setting Up Webhooks

Receive real-time event notifications when customers message your bot or a conversation is escalated.

5 min read
🔌

Integrations & Connected Apps

Connect ViViDlyPro with CRMs, Google Sheets, Zapier, and other business tools.

5 min read
⚙️

Features

1 article
🌍

Building Multilingual Chatbots

Set up your bot to reply in Hindi, Tamil, Marathi, Gujarati, and 34 other Indian and global languages.

5 min read
👤

Account

2 articles
⚙️

Account Settings & Preferences

Update your profile, change your password, configure notifications, and manage account preferences.

4 min read
📥

Exporting Your Data

Export conversation history, Knowledge Base entries, analytics reports, and account data.

3 min read
🙋

Support

1 article
🔧

Troubleshooting Common Issues

Fixes for the most common problems: bot not replying, webhook errors, wrong answers, and more.

8 min read

Didn't Find Your Answer?

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