Bot Configuration
Customise how your chatbot behaves, sounds, and interacts with customers.
Bot Name & Persona
Go to Settings → Bot → Persona:
- Bot Name — Shown in greetings (e.g., "Hi! I'm Vivvy, your ViViDlyPro assistant.")
- Tone — Choose Formal, Friendly, or Professional
- Business Context — A brief description of your business the AI uses for context
Greeting Messages
Set separate greeting messages for:
- First-time contact — When a customer messages you for the first time
- Returning customer — When a known customer returns
- After-hours — When a customer messages outside of business hours
Business Hours Setting
In Settings → Bot → Business Hours, set your operating hours. Outside these hours, the bot can:
- Continue replying normally (default)
- Send an after-hours message and stop replying
- Send an after-hours message but still try to answer common questions
Response Delay
Add a small artificial delay (1–5 seconds) to make the bot feel more human-like. Configure this in Settings → Bot → Response Delay.
Fallback Message
When the bot can't find a relevant answer in the Knowledge Base, it sends a fallback message. Customise this in Settings → Bot → Fallback Message.
Example fallback: *"I don't have information about that right now. Please call us at +91 888 188 7741 or email vividlyapp.in@gmail.com and our team will help you."*
Language Settings
In Settings → Bot → Language:
- Primary Language: The default language for system messages and greetings
- Multi-language Mode: Enable to let the bot auto-detect and match the customer's language from your Knowledge Base