Disclaimer & Limits of Liability

1. "As-Is" Service Provision

All ViViDly products — including ViViDlyPro, the Customer Portal, the AI Chat Engine, and related APIs — are provided strictly on an "AS-IS" and "AS-AVAILABLE" basis, without any representation, warranty, guarantee, or condition of any kind — whether express, implied, statutory, or otherwise. This includes, without limitation, any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement, or accuracy of data.

2. No AI Accuracy Guarantee

ViViDly integrates proprietary Large Language Model (LLM) technology — specifically our AI engine and similar models — to generate automated responses. You expressly acknowledge that:

• AI responses may be inaccurate, incomplete, outdated, or misleading.
• ViViD App Studio and ViViD Global Services make zero warranties regarding AI output quality.
• Any reliance on AI-generated content for business, legal, medical, financial, or personal decisions is entirely at the User's own risk and volition.
• ViViD Global Services explicitly disclaims all liability for outcomes resulting from AI-generated content.

3. Absolute Zero Liability for Damages

To the maximum extent permitted by applicable law, under no circumstances shall ViViD App Studio, its parent entity "ViViD Global Services", its sub-brands (including ViViD Code Studio), directors, employees, agents, affiliates, licensors, service providers, successors, or assigns be held liable for:

• Any direct, indirect, incidental, consequential, special, exemplary, or punitive damages.
• Loss of revenue, profit, goodwill, data, customers, contracts, or business opportunity.
• Business interruption, system downtime, or service unavailability.
• Unauthorized access to or alteration of your transmissions, data, or communications.
• Any bugs, viruses, trojan horses, or other harmful code transmitted via our services or third-party integrations.
• Any errors or omissions in any content or any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the ViViDly platform.

This exclusion applies regardless of the cause of action, theory of liability (contract, negligence, tort, product liability, strict liability, or otherwise), and even if ViViD Global Services has been advised of the possibility of such damages.

4. Third-Party APIs & Providers

ViViDly depends on third-party infrastructure including but not limited to Meta (WhatsApp / Instagram Business APIs), Google Cloud (Firebase, Secret Manager), Razorpay (payments), and other providers. We have no control over, and assume no liability for, the content, privacy policies, service continuity, API changes, pricing, or practices of any third-party services. Any downtime, API deprecation, policy changes, or data handling by these third parties is entirely outside our control and we disclaim all responsibility accordingly.

5. Liability Cap

If, notwithstanding the above, ViViD Global Services is found liable by a court of competent jurisdiction for any claim, the total cumulative liability of ViViD Global Services — for all claims in aggregate — shall be strictly limited to the amount you have actually paid for our services in the single calendar month immediately preceding the date of the claim. This cap is an absolute maximum; no exceptions.

6. Legal Entity & Jurisdiction

All operations, contracts, billing agreements, and non-disclosure agreements (NDAs) are backed solely by the legal authority of "ViViD Global Services" as the parent holding entity. Legal action, disputes, or claims must be directed exclusively to ViViD Global Services and cannot be brought against individual developers, contractors, freelancers, sub-studios (ViViD Code Studio / ViViD App Studio), or employees. This disclaimer is subject to the laws of India and shall be interpreted accordingly.

7. Indemnification

You agree to defend, indemnify, and hold harmless ViViD Global Services and all its affiliates, agents, officers, directors, and employees from and against any third-party claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising out of: (a) your use or misuse of any ViViDly platform; (b) your violation of this Disclaimer or any other ViViDly policy; (c) your violation of any third party's rights or applicable law; or (d) the content you submit, transmit, or display via the platform.

8. Amendment Right

ViViD Global Services reserves the right to modify this Disclaimer at any time without prior individual notice. The revised Disclaimer will be published at this URL with an updated effective date. Continued use of any ViViDly service after publication of a revised Disclaimer constitutes your acceptance of the revised terms.